Home / Shipping & Terms

Shipping & Terms

RETURNS & REFUNDS

Lead times may vary depending on the order. We do our best to include availability and lead time in our listings, but if you have any questions or concerns, please get in touch with us. 

No refunds / no returns. 

If we do approve a return or refund, our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from return or cancellation: sale-priced items, special-ordered, custom-ordered, or made-to-order items cannot be returned or refunded. Since we have no control over shipping times, especially during the global shipping crisis, we cannot offer refunds for delayed shipments. If we do approve a return for a sale priced item, special order, custom order, or made-to-order item, we may charge a restocking fee.

Return shipping on approved returns is the responsibility of the customer unless otherwise noted.

SHIPPING

In stock (at our Southold store location or warehouse) goods are packed and shipped soon after a payment is made and received.

If there is damage to items picked up from our store in boxes or shipped via common carrier (i.e., UPS, USPS, FedEx), we must be notified within 24 hours. Please document any damage to contents, packaging and boxes with photographs. Contact us immediately so that we may file a claim, and please keep all boxes and packaging. We will replace or repair any item damaged in shipping as quickly as possible. If we are unable to repair or replace an item, we will offer a refund.

A note on our lighting collections: Il Fanale and Ferroluce lighting is made to order in Italy, with an average lead time of 8-10 weeks. ALL LIGHTING ORDER SALES ARE FINAL!

Shipping schedules are estimates only which cannot be guaranteed because of the nature of labor and manufacturing conditions beyond our control.
touchGOODS cannot be responsible for any delay in meeting international shipping schedules. We will do our best to keep you informed of any delays. Lighting that is "in stock" will ship out immediately. We cannot cancel lighting orders due to shipping delays. 

CANCELLATIONS

You may cancel an order within 24 hours, as long as your item has not yet been scheduled for delivery, or your order has not started the production process. As soon as you want to cancel a purchase, contact us via email and we will do our best to accommodate you.